Returns & Refunds policy:

You are entitled to return.

The deadline for returning an order is 7 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of return, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by sms OR WhatsApp at +919100092692 .

We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

  • If you get the products in damaged condition.
  • If the product is not in working condition.
  • If the products delivered is different from the product you ordered.
  • The goods were purchased in the last 7 days
  • The goods are in the original packaging
  • The goods are not used by you.

The following goods cannot be returned:

  • The supply of goods made to your specifications or clearly personalized.
  • The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Returning Goods

You should send the goods to the following address:

Bhatheja General Store – The Toy Shop

 Gurh Bazaar, Malout, Pin : 152107, (Punjab – India) , Phone: 9100092692

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@OnlineToyHub.com

Phone: 9100092692